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My "Advent 7006" laptop computer won't boot
Published by: cfz 2010-03-16
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    A few weeks ago I bought a new laptop, an Advent 7006: http://www.dixons.co.uk/store_doc/product.html?sku=555119 It runs Windows XP Home Edition. Last night I shut it down cleanly but this morning when I switched it on the hard disk light didn't come on, neither did the CD light and neither did the screen. The hard disk and CD drive appear not to be spinning up. The fan spins up and stays on, the battery and/or power indicators work as they should, but no other activity appears to happen. What is the most likely cause of this? Is there anything I can try doing to fix it or to diagnose the problem? Can I access the BIOS? Could it be a BIOS setting which is causing the problem? I am a thousand miles from the shop I bought it in but need it to be working. Also, the hard disk contains (or at least, contained) some valuable, not-backed-up software I have written and which I would rather not have anyone taking copies of. I imagine that removing the hard disk would invalidate my guarantee. Also, I have no backups of said valuable software. What do I do next?


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  • Mr Opicak It is possible to purchase the warranty at a later date. This could be done over the phone with a credit card, although there is a time limit after which you must first pay for a healthcheck ( approx 40 ) for your machine to allow DSG to determine that it is in a fit state. I think this limit is 28 days, and thus after this time you would need to bring the machine to the store to have the healthcheck performed before you purchased the extended warranty.


  • Thanks for all the notes. morris-ga: I've tried wiggling the screen and removing the battery but neither helped. Removing the battery stopped the fan noise, which was good, 'cos it was getting annoying. ltickett-ga: It sounds like I have a world of new problems to look forward to with new laptop if/when I get it fixed. Thanks for the encouragement. :o) gringo306-ga: Thanks for that. I didn't realise that the standard warranty was good for in-home repairs. I'm not in the UK at the moment, but will be in a week or so. I didn't purchase the extended warranty. Is it possible to do so retrospectively once this problem has been fixed, or did I miss my chance? The sales rep was being so pushy in trying to sell me the extended warranty, almost refusing to take 'no' for an answer, that I refused it just because I disliked the pressure. mboyle-ga: Thanks for the BIOS tips. I tried them all, but as you say none of them worked, since the screen isn't even on. I found your last 2 statements confusing: > The problem is either with the battery or power supply. Could it be the CPU or motherboard? > It is doubtful this is a hardware problem. I would classify batteries and power supplies as hardware, wouldn't you? Did you mean something else? Thanks again for all your help. I guess I'll wait until I'm back in the UK and use the warranty. Mr. Opicak.


  • bcfctrev-ga: I don't have the broken laptop with me at the moment, but will try your suggestion when I see it next. What do you think holding the power button for 20 seconds will achieve? I'm willing to try it, but would also like to understand why you think it might help. Thanks. Mr. Opicak.


  • Do the num lock and/or caps lock keys work. i.e. do they make the relevant LEDs come on? If they do, it's likely to be the screen that's broken. Vik :v)


  • windows XP has this special thing for LCD's its supppose to make the text read more clearly on an LCD, but some ttimes it works the other way heres what u can do put the CD in boot try to boot from CD choose safe mode if possible once u get it to boot make sure u choose some CRT monitor driver as the driver force it but the problem will be u wont be able to switch resolutions try that
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  • You could also try removing the battery and the power cable from the laptop, then whilst you've got no source of power, press and keep in the power button on the laptop for about 20 seconds. when this has been done, put just the power cable back in and try and boot the laptop up. If it then boots, turn it off and try it with just the battery in.


  • I currently have 2 advent laptops, and both suffer a screen problem whereby I think it is the lamp illuminating the screen that is failing. This makes it appear to be pretty dead, but works fine with external monitor, or even woggling the screen can sometimes fix! The weird thing is that the problem seems to be more so in Windows XP then when running Win98 or Win2k... Why? I don't know! I've also experience a problem several times with the laptops which relates to the Function key, again though this seems to be possibly linked to winXP? The function key is permanately "on" so in order to type normally you must press the function key... and vice versa! The problem you are describing unfortunately doesnt sound as simple (though irritating) as these! You are right about losing the warranty if you open it up, however if you send it for repairs they will be breaking laws if they "snoop" around so dont worry too much about that. In terms of your own efforts to fix; as previously mentioned try external monitor, wobbling screen, the usual. Make sure you run a) off Mains, b) Off Batt, c) off Mains with no battery in! Hope reading has helped in some way, please let us know how you get on!


  • opicak, I hate to tell you, but there not much you can do asside from wiggling the screen a little and hoping for the best. When the screen doesn't light up, barring something silly like the brightness being turned down, you have a hardware failure. Since you say the hard drive light never fires either, it's most likely a motherboard/CPU problem (power supply isn't a super common failure on new laptops). There's no reason to suspect the BIOS and unless the system fires up with an external monitor (unlikely, given the lack of HD activity), no way you can access the BIOS either. Since the system is in warranty, you don't want to rip through any warranty stickers or take any actions that will make it look like you may have caused damage. Most notebook hardrives are an easy out, single screw design, but if you haven't done it before, I'd advise against it. You can try removing and reinserting the battery, but it's just dumb luck if that bails you out. As a former professional PC technician, I can tell you that I've never looked at customer data myself, nor have I ever caught a technician working for me browsing a customer's hard drive. When you fix computers for a job, you pretty much lose interest in anything but getting them working. The main risk is that you'll just be given a new unit in exchange, and your unit will be returned to the factory, meaning you'll lose your work.
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  • Hiya, All machines bought from the DSG chain ( Dixons Stores Group ) include a one year on-site warranty which will entitle you to in-home repair of your PC. Can you be more specific as to your exact location now? Are you still within the British Isles? Also, I'm quite sure the sales rep will have talked to you about extended warranty when you purchased your machine. Did you purchase a 3 or a 5 year extended warranty package, or did you just stick with the standard manufacturers guarantee? The reason I ask this is because the extended warranty offers worldwide cover, which means that DSG will arrange to have your machine fixed by a suitable repairer local to you. They also offer a courier service for laptops, which under the extended warranty would mean that your laptop would be collected from your home and taken away for repair, again on a worldwide basis. This service still applies with the standard one year guarantee, but would not apply if you now lived outside the UK. If you have this extended warranty, I suggest you get in touch with the store from which you purchased it and ask them to have your laptop collected. Good luck.


  • There are a few things that could be causing this. To answer one part at a time: To access the BIOS, press the Delete and or F8 key. These are the two most common keys used to access the BIOS. If a splash screen is shown when the PC starts up instead of a POST, then Escape should allow you to exit out of this. However, if the screen isn't turning on, it is going to be impossible to access the BIOS. The problem is either with the battery or power supply. See if you can either of these replaced or repaired locally. It is doubtful this is a hardware problem.





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